The stored password in my browser isn't working or is causing problems

Browsers can help you store password but those stored passwords can get in the way when they are outdated. So if you face problems logging in after changing your password or requesting a new password, here’s what you can do:
  1. Delete the password that is currently stored in your browser – here are instructions for the most common browsers, including mobile versions:
  2. Reset your password, which will generate a new temporary pass that will allow you to login and set up your own.
  3. To do this, start by opening the BLS login page ( and click on "Forgot password?"
  4. This opens a new page where you can enter your email.
  5. You should receive an email with a password reset link within 10 minutes. Please follow the instructions in the email - it will guide you through how to set up your new password.
  6. Login with this temporary password but do not allow your browser to save the password - you’ll set up your own password in the next step.
  7. Set up your own password in your profile
  8. Log out and back in with your new password – this time save the password when the browser prompts you, asking to save it

In addition, we suggest using a password manager like LastPass or Bitwarden to manage your passwords.

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