I’ve received a cancellation email but I never cancelled

There are a few reasons why this may be the case:

• Your credit card expired and because of that you were cancelled automatically. You can check this by following the instructions in the question on updating your credit card details.
• You’ve switched from the monthly to the annual plan and the email was referring to your cancelled monthly subscription. If that’s the case, simply ignore the email.
• Payments failed – sometimes that happens without your knowledge because banks may revisit your payments to a company that’s registered abroad. You can check this by seeing if you’ve received a failed payment email or successful payment email from us recently.
• The payment was delayed – sometimes that happens when the first payment was successful but a few days later went through OK. In this case you’ll have access and can ignore the email.